Warranty + Returns

We do understand though that sometimes we can miss things, if you think your product may be faulty please don't hesitate to contact us at madisonandcolashsupplies@outlook.com

Madison + co. RETURNS POLICY​


  • We offer refund or exchange within 10 days of receiving your product.

  • Items must be untouched, wrapped, unaltered with original packaging.

  • The refund will be issued for the amount of the piece/s returned excluding the original shipping cost 

        HOW DO I RETURN ?

        • Simply email madisonandcolashsupplies@outlook.com

        • We will provide you with the full address when we allocate your Returns Authorisation number

        • We recommend to use a tracked method for safe delivery. If the package does not reach us safely we will not be able to complete the exchange  

        • The shipping cost incurred for returning item/s to Madison + co. for an exchange or a refund are not covered or reimbursed by us  


            • Once we receive the returned parcel we INSTANTLY release the refund or proceed the exchange​


                • Unfortunately, we can not accept any returns that do not meet these requirements. 

                • Madison + co. is not responsible for lost or stolen packages

                • By placing an order you are acknowledging and accepting all the shipping terms

                • Please, email madiosnandcolashsupplies@outlook.com if you have any questions about this policy or need any assistance

                Thank you for your understanding,

                TEAM MADISON + CO. x


                Preorder Terms + Conditions


                1. PRE-ORDER INFORMATION

                When placing a Pre-Order for Products, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. Madison + co. shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information.


                You can update your information at any time prior to your product being shipped by sending an e-mail to madisonandcolashsupplies@outlook.com

                2. PAYMENT

                You will be charged the full Price of the Products at the time of placing the Pre-Order.

                3. DELIVERY SCHEDULE

                Although we will make efforts to begin delivering Products as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery (ETD) is only an estimate, is subject to change, and Madison + co. does not represent or warrant that it will be able to ship the Product by the estimated date.  

                As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, Madison + co. is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. We will provide you periodical updates with respect to such delivery schedule.


                If for any reason you decide that you do not wish to continue to wait for your Product, you may cancel your order as provided for in Section 5 below.

                4. PRICE

                The purchase price ("Price") does include GST. If the Price drops after you have pre-ordered, we will not refund you. If the Price goes up, your order is secure at the Price you paid.

                5. CANCELLATION

                You may cancel this Pre-Order at any time for any or no reason prior to receiving an email stating order shipment .

                If you do so prior to this email being sent, you will obtain a refund of the purchase Price including shipping. If Madison + co. cancels your Pre-Order you will receive a full refund of the purchase Price and shipping costs.

                If you cancel your order after the email order shipment, you will only receive 50% of your purchase price refunded.

                If you wish to cancel your order please email us   madisonandcolashsupplies@outlook.com

                6. RETURNS

                The purchase of the Products is subject to additional terms and conditions provided by Madison + co. The current returns policy can be found at the top of this page and are subject to change without notice. Your purchase of the Product will be subject to the refund policy.